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May 24 - 28, 2023
PGA Frisco, Frisco, TX
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FAQs

General Information

What are the gate hours during Championship Week?

Championship gate hours are as follows:

Wednesday, May 24
7:00 AM - 7:00 PM

Thursday, May 25 - Friday, May 26
6:45 AM - 8:00 PM

Saturday, May 27
7:30 AM - 5:00 PM

Sunday, May 28
6:30 AM - 6:00 PM

Please consult the Championship Schedule of Events for more information.
May I leave and re-enter the Championship grounds?

No. Once scanned, your ticket is expired. No same-day re-entry is permitted.
May I bring a camera?

Cameras are only allowed on-site during Practice Rounds on Wednesday, and are not permitted on-site during Championship Rounds, Thursday through Sunday. Please consult the Mobile Device Policy for guidelines regarding mobile device photo, audio, and video capturing while on-site.
May I take pictures?

Please consult the Mobile Device Policy for guidelines regarding mobile device photo, audio, and video capturing while on-site.
Can I bring my pet to the Championship?

Service animals are permitted throughout the grounds; however this does not include emotional support animals, therapy animals, or companion animals. Pets are not allowed and will be turned away. Only legitimate service animals that are properly trained and under the proper care of their owners will be provided with the appropriate credentials.
Where can I buy Championship merchandise?

The PGA Shops will be located near the Main Spectator Entrance.
What services and viewing opportunities are available for those with physical disabilities?

The 2023 KitchenAid Senior PGA Championship is a fully accessible event, and we are dedicated to continually improving our efforts to ensure that everyone has access to all Championship amenities. To learn more about the services provided this year, click here.
Where is lost and found?

Lost and Found will be located at the Information tent near the Main Spectator Entrance.
May I smoke on the Championship Grounds?

Smoking, including but not limited to, cigars, pipes, cigarettes, and e-cigarettes will be prohibited in any permanent or temporary buildings, inclusive of hospitality areas, on patios, decks or raised platforms, grandstands and bleachers at the 2023 KitchenAid Senior PGA Championship. Smoking is permitted on the grounds, 20 feet from any structures listed above.
What can or can’t I bring into the Championship?

Please view the Items to Leave at Home section of the Spectator Guide to learn more.

Do infants require their own ticket?

Children under the age of 2 do not require an admission ticket to enter the Championship.
What payment methods are accepted on-site?

The following methods of payment are accepted onsite at the 2023 KitchenAid Senior PGA Championship, identified by location. All on-site transactions will be cashless. No cash or checks will be accepted.

  • The PGA Shops: American Express, MasterCard, VISA, Discover Card
  • Market Concession and Beverage Stands: American Express, MasterCard, VISA, Discover Card, Apple Pay, and Google Pay
Is there anything I should know about COVID-19 and health and wellness policies or procedures?

The health and well-being of all spectators, volunteers, players, caddies, and staff remains the number one priority for the PGA of America and our Championships. As CDC guidelines, as well as state and local requirements continue to evolve, the PGA of America is working with local officials, as well as our medical partners, to monitor all COVID-19 developments. Please view the Admissions, Conduct, and Health & Wellness Policies section of the Spectator Guide to learn more.
Where can I find more information about the Volunteer Program?

Additional information regarding the specifics of your committee, Newsletters, Schedules, Uniforms, etc. can be found in your Volunteer Profile.

Ticketing

When will I receive my ticket(s)?

All spectator tickets will be accessed via the AXS Mobile app approximately 3 weeks in advance of the Championship. Ticket holders will be notified via email from the sender guestservices@axs.com when tickets are available. Any tickets purchased from srpgachampionship.com within 3 weeks of the Championship will be delivered to the purchaser immediately following purchase.
How do I access my mobile tickets?

To access your mobile tickets, please download the AXS Mobile App from the Apple App Store or Google Play Store. To learn about accessing, transferring and using your mobile tickets please review our Mobile Ticket Guide.
How do I transfer my mobile tickets?

Transferring tickets to a different end-user is simple and will require just a few clicks and your recipient’s email address. To learn more, please review our Mobile Ticket Guide.
How do I scan my mobile tickets?

Before you leave for the Championship, please make sure you have downloaded the AXS Mobile App and signed into your account.

At the entrance, open the AXS app, scan your Mobile ID and redeem the amount of tickets you are using on that day. Please note, for security purposes your Mobile ID refreshes every 60 seconds to a new QR code so any screenshot or print out will not scan valid. At the gate you must present the Mobile ID in the app for admission.
I know I purchased tickets but I cannot locate my confirmation of purchase. What should I do?

First, check your inbox for an email from support@festivalticketing.com that contains your order confirmation.

If you cannot locate a confirmation email, please download the AXS Mobile App and sign-in with your username and password.

Please try all active email addresses that may have been used to purchase tickets and use the forgot password feature if necessary.

You will receive an email from axs@axs.com letting you know that tickets are ready to be viewed in the AXS Mobile app.

Still having trouble locating your order confirmation or signing in into your AXS mobile app?

Please contact our team at tickets@thepga.com or (855) 295-9887, Monday - Friday (8:00 AM 10:00 PM CST and Saturday - Sunday 12:00 PM - 10:00 PM CST)
How do I change the email address on my AXS account?

If you need to update your email address please contact our team at tickets@thepga.com or (855) 295-9887, Monday - Friday (8:00 AM 10:00 PM CST and Saturday - Sunday 12:00 PM - 10:00 PM CST).

Please be ready to provide your order confirmation details, sent from support@festivalticketing.com following your purchase.
Where can I view my ticket purchase details?

To view order details, please visit your PGA Fan Account and sign in with your AXS Account information. Navigate to the Orders screen to view order details.

You may also check your inbox for an email from support@festivalticketing.com that contains your order confirmation.

Please note, the AXS Mobile App is the only way to access your tickets for entry into the championship.
Can I print my tickets at home?

No. Printed tickets will not be accepted at the 2023 KitchenAid Senior PGA Championship. If you are having difficulty accessing your mobile ticket on your day of attendance, please have your order number and email address handy and visit the Box office located at the Main Spectator entrance.
What if I don’t have a smartphone?

AXS Mobile-ID via the AXS app is the only form of entry, but if you don’t have access to a smartphone, please visit the championship box office(s) with a copy of your order confirmation and a license matching the name on the ticket order.
Can I have multiple tickets on the same mobile device?

You can view all active tickets in your account by scrolling up and down on your smartphone in the AXS Mobile App. It is highly encouraged that you transfer a ticket to each member of your party to allow for the easiest entry and access into the Championship.
What if my guests and I are arriving at the Championship separately?

If arriving separately, you can transfer a ticket to each member of your party. This will allow you and your guest(s) to arrive at your own convenience. To transfer a ticket, select the tickets you wish to transfer and enter the recipient’s first name, last name and email address. The recipient will receive an email instructing them to download the AXS Mobile app and create an account to access their tickets. Please refer to the mobile ticket guide for ticket transfer instructions.
What if I purchased tickets from an entity other than the PGA?

If your ticket was purchased from a secondary market website other than srpga.com or On Location, we are unable to assist or verify the authenticity of those tickets. Purchasing from unauthorized third-party sellers is discouraged as any duplicate or fraudulent tickets will be denied from admission. Please only accept tickets from people you know and trust.
Do you have a policy for youth?

Juniors 17 years of age and younger will be admitted onto the 2023 KitchenAid Senior PGA Championship grounds FREE of charge when accompanied by a ticketed adult. Each ticketed adult will be permitted four (4) junior grounds admissions per day at no additional charge. Junior tickets may be picked up on-site at the Admissions Office located at the Main Spectator Entrance on the day of admission.

Junior tickets cannot be obtained in advance and will be available regardless of a sell-out. Please note, junior tickets do not gain access into private hospitality areas or clubs.

Children under the age of 2 do not require an admission ticket to enter the Championship.
Do you have a policy for members of the military?

To honor the men and women who serve our country in the Armed Forces, the Championship is pleased to offer Active Duty, Retirees, Veterans, Reserve, National Guard and their accompanying guest (limit one) complimentary daily grounds access to the Championship.

Qualifying individuals should click here to complete an online verification and request process with GovX, where a copy of their Military ID or service verification must be provided in exchange for daily admission.
What is your refund policy?

Unless otherwise determined by PGA Tournament Corporation or The PGA of America, in their sole discretion, there shall be no refunds, rain checks, exchanges or replacements of tickets. To review full terms and conditions, click here.

Transportation & Parking

Where do I park?

PGA Public Parking (Lot GP)

Off-site PGA Public Parking will be located at FC Dallas Stadium, in the Corolla Red Lot (9200 World Cup Way, Frisco, TX 75033). As you approach FC Dallas Stadium, please follow signage and traffic control to PGA Public Parking (Lot GP) Entrance located off of Technology Drive. Complimentary shuttle service will be provided to and from the Main Spectator Entrance at PGA Frisco. There will be no public parking at PGA Frisco during Championship Week.

Pre-purchased parking will be available for $10 and can be purchased here. Parking can also be purchased via cashless options for $15 on the day of the event at the entrance to Lot GP.

Lot GP will be open Wednesday, May 24 - Sunday, May 28, 2023.

There will be no overnight parking in any PGA Public Parking Lots, and any vehicles left overnight will be towed at the owner’s expense. PGA Tournament Corporation is not responsible for damage to your vehicle, or items lost or stolen from your vehicle.
Will there be an additional charge for parking?

Yes, pre-purchased parking will be available for $10 and can be purchased here. Parking can also be purchased via cashless options for $15 on the day of the event at the entrance to Lot GP.
Where should I be dropped off or picked up if using a rideshare service?

A public rideshare pickup and drop off location will be provided at PGA Lot V (1875 PGA Pkwy, Frisco, TX 75034) located within a short walk to the Main Spectator Entrance for the 2023 KitchenAid Senior PGA Championship. As your driver approaches Lot V, please have them display their rideshare icon and follow attendants to the rideshare staging area.

Rideshare pickups and dropoffs will only be permitted in the rideshare staging location. Unauthorized pickups and drop offs outside of the staging location will not be tolerated. Upon exit of the event it is advised to make your way to the rideshare staging location before ordering your vehicle.

Please review the Transportation & Parking section of the Spectator Guide to learn more.

Where is handicapped parking located?

Please note DA parking for the 2023 KitchenAid Senior PGA Championship will be available in Lot C located at Lone Star High School (2606 Panther Creek Pkwy, Frisco, TX 75033). Although Lot C requires a credential your ADA permit will grant you access to the parking lot and the dedicated ADA Spaces. Unless you already have an event parking pass to another credentialed parking lot please pre purchase parking HERE and be prepared to show the QR code at the entrance to Lot C.e that it’s against the law to park in an accessible parking space without the required ADA credentials or to fraudulently use someone else's in order to gain access to ADA parking spots.

The front rows of PGA General Public Parking lots will also be reserved for spectators not requiring lift-equipped transportation but who have a Disabled Person Parking placard, permit, or license plate for their vehicles. Wheelchairs will not be available for rent, but spectators may bring wheelchairs with them to the Championship.

To learn more about the accessibility services offered at the 2023 KitchenAid Senior PGA Championship, click here.

Food & Beverage

Are there options for individuals with dietary restrictions?

Yes. Vegan and vegetarian options are available at all concession markets. If you have an allergy or ingredient related question, please speak with a member of our team at any on-course concession venue.
Can I bring my own water into the grounds?

Yes, each spectator, regardless of ticket type, is permitted to bring one unopened bottle of water onto the grounds. Water is included at no additional cost for all ticket and credential holders and available at Market Concessions, Bars and Water Stations throughout the course.
Can I bring my own food for dietary purposes?

Spectators with particular dietary needs are permitted to bring limited food items onto the grounds. Permitted food items include baby formula and food.